Mosquito Magnet Depot is committed to quality. If you are not completely satisfied with the performance of your Mosquito Magnet, we offer a 30-day, money-back Satisfaction Guarantee.
The success of our company depends on your satisfaction in the product you buy and our company as a whole. If you are not satisfied with your Mosquito Magnet or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund. This exchange/refund period extends for 30 days after the date you receive your merchandise.
If you are experiencing a problem with your Mosquito Magnet, please contact the Technical Support Department at 877-699-TRAP as you could have an issue with trap placement or the propane tank. We guarantee our products are effective, therefore if you are not experiencing a satisfactory catch rate within 30 days, we will refund you money under the following conditions.
The Mosquito Magnet can be returned within 30 days of receipt. All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in resalable condition.
The Mosquito Magnet is to be returned, freight pre-paid, along with a copy of your invoice and reason for return. You must call us toll-free at 866-451-8727 for a Return Authorization Number (RMA#), this needs to be on the shipping label. We will refuse delivery of any units without a RMA # and it will be returned to sender at their expense.
A 10% restocking charge will be deducted from the item. Abnormal wear, dirt, or abuse of the unit may increase the restock charge. Any Free Shipping item returned will have the out bound freight charge deducted from the total return amount.
Defective units may be exchanged during the first 30 days; after 30 days the manufacturer warranty applies.
The 30-day time frame begins when you receive your order. Returns must be postmarked or shipped back to us no later than the 30th day from the date of receipt. Returns shipped beyond the 30-day time frame will not be refunded and will be returned to sender at their expense